The time spent on product identification averages 50% of the support call and represents a significant portion of your service delivery costs.
Deciphering product descriptions given by customers can lead to misunderstandings and errors. This confusion often leads to repeat calls, which drive up costs and drive down customer satisfaction.
If your products can't be identified accurately, your support staff can’t do their jobs, and both customer and employee end up frustrated and unhappy.
Drishyam AI simplifies customer support and helps enterprises reduce support costs using its Deep Learning-based image recognition platform to automate and streamline the product identification process. Your customers just snap a photo of the product, and our software instantly identifies the make and model. Yes, it’s that easy.
Drishyam AI’s Image Recognition technology can be embedded or integrated into your company’s app, or your customers can simply text (SMS) photos of their products to Drishyam AI. In both cases, our image-recognition technology does the resource-intensive work of identifying products quickly and painlessly. Your customers aren’t waiting on hold, and your support reps aren’t spending time getting customers to describe the product.
Our Image Recognition technology can be integrated into your mobile app. Your customers never leave your app, giving you total control of the experience. This creates opportunities to upsell.
Not ready for an integrated solution? Our product identification can be provided to your customers via our white-label SMS (text message) solution.
Our technology can be applied anywhere product or part identification is required, and is often utilized in the following industries.
To demonstrate the power or our platform, we’ve built an app that allows you to identify the faucets in your house.
Just snap a picture with your phone, or use an existing photo, and Drishyam AI will use its magic to determine the brand and model of your faucet.
You can even upload screenshots of faucets found on sites such as Facebook, Pinterest, Houzz, Twitter or anywhere else.
The Drishyam AI platform offers your enterprise the best of all worlds: reduced costs, improved customer experience and increases to your bottom line.
Drishyam AI lowers the cost of customer support calls by reducing call volume by 30% and call length by 50%.
By quickly providing an accurate product identification, you reduce your customer’s frustrations - Customer support becomes a positive experience.
Drishyam AI allows you to leverage customer support as sales. Now call time is utilized for upselling, while call costs decrease.
Our motto – a picture is worth a 1,000 keywords. Our goal is to help companies reduce the friction inherent in the product identification and support process. We believe that images can save customers and enterprises time — time that can now be used more productively.
Satish obtained an MBA from UC Berkeley’s Haas School of Business and has 20+ years of enterprise experience in engineering and product management.
Ankit holds an MFE from UC Berkeley Haas School of Business. He is a prolific speaker on topics related to Data Science, Machine Learning, and Deep Learning.
Naga holds a Masters in Computer Vision and has experience with Neural Networks, Artificial Intelligence, Deep Learning and Image Recognition.